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Cancellation Policy

Cancellation Policy – Moving APT

Moving APT as a moving coordinator/broker service is charging deposits in order to reserve space for your shipment with a carrier. These deposits are NON REFUNDABLE if you are within 7 business days of your original pick up window.


Once your move is scheduled space is reserved with a carrier and truck routes are determined. The cancellation policy is in place to compensate carriers for losses resulting from such cancellations. All Cancellations must be submitted in writing to Moving APT and must be received no later than (7) seven business days prior to the first original scheduled pick up date in order to avoid any miss communications and / or non – refundable deposits. Deposits may be used or applied as a deposit on a future move as long as the move is picked up with in (12) twelve months of the initial deposit date, and the move is still one arranged by Moving APT.

Moving APT makes no expressed or implied warranties or guarantees concerning pickup or delivery time or the location of a carrier to provide the transportation service requested. If Moving APT is unable to locate a carrier on or before the scheduled pickup date and no transportation has been provided then you will receive a refund of your deposit as full satisfaction of this agreement releasing Moving APT from any liability by canceling the move.

In the event you require cancellation of your move, please direct your cancellation request via one of the following methods:

1. Call Our customer service department (800) 360-0037 Ext. 2
2. By E-Mail: [email protected]
3. USPS to: 175 Southwest 7th Street Suite 1811-B Miami, FL 33130
4. By fax to: (888) 326-2497